Shipping information
All orders are dispatched Monday to Friday from Australia.
Orders placed before 2:00pm AEST are typically shipped the same business day. Orders placed after this time will be dispatched on the next business day. During peak periods, dispatch times may vary slightly.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size. Available shipping options and costs will be displayed before you complete your purchase.
Estimated Delivery Times
Delivery timeframes are estimates and may vary depending on destination, customs processing, and local postal services.
Australia: Up to 5 business days
New Zealand: Up to 10 business days
International: Up to 15 business days
Please note that these are estimated delivery windows and occasional delays may occur due to customs clearance or high seasonal demand.
International Duties & Taxes
For orders shipped outside Australia, any customs duties, taxes, or import fees are the responsibility of the customer. These charges are determined by the destination country's customs authority.
If a parcel is returned to us due to unpaid customs duties or taxes, we are unfortunately unable to issue a refund for the order.
Multiple Items
If you wish to purchase multiple items, please ensure they are added to your cart before completing checkout, as we are unable to combine separate orders once they have been placed.
Lost or Delayed Parcels
While we will do our best to help resolve delivery issues, we cannot guarantee delivery times once parcels have been handed over to the shipping provider. If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in lodging an enquiry with the shipping carrier.
Returns
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
Unworn and unused
In their original condition
Returned with original packaging.
Return Eligibility
The following items may not be eligible for return unless they arrive faulty:
Final sale or clearance items
Items that have been worn, washed, or altered
Items returned without original packaging.
Return shipping costs are the responsibility of the customer unless the item arrives faulty or incorrect.
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, refunds will be processed to the original payment method.
For any order enquiries, please contact merch@nutechno.co
FAQs
When will my order be shipped?
Orders placed before 2:00pm AEST (Monday–Friday) are typically shipped the same business day. Orders placed after this time will be dispatched on the next business day. Once your order has been sent, you will receive a shipping confirmation email with tracking details.
Do I have to pay customs duties or import taxes?
For orders shipped outside Australia, your local customs authority may apply import duties, taxes, or handling fees. These charges are determined by the destination country and are the responsibility of the customer. If customs charges are refused and the parcel is returned to us, we are unfortunately unable to issue a refund for the order.
What should I do if my order hasn’t arrived?
Delivery timeframes can vary depending on destination and customs processing. If your order has not arrived within the estimated delivery window, please contact us and we will assist in lodging an enquiry with the shipping carrier to help locate your parcel.